Privacy Policy

This Privacy Policy explains how NPi collects, uses, stores, shares, and protects your personal information when you visit our website, communicate with us, or engage with our services.

1. Introduction

Nexus Prime International (Pty) Ltd, trading as Nexus Prime International ("NPi", "we", "us", or "our"), is committed to protecting your privacy and ensuring the responsible handling of your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website at nexusprime-international.com (the "Website"), communicate with us, or engage with our services.

By accessing or using this Website, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website.

This Privacy Policy should be read in conjunction with our Terms and Conditions, available at nexusprime-international.com/terms.

2. Who We Are

Nexus Prime International is a commercial innovation and invention studio registered in South Africa, operating internationally. We design and develop products, packaging systems, brand concepts, platform systems, and commercial intellectual property for global brands and partners.

For the purposes of applicable data protection legislation, the responsible party (data controller) is:

Nexus Prime International (Pty) Ltd
Email: hello@nexusprime-international.com
Website: nexusprime-international.com

3. Information We Collect

We collect personal information in the following ways:

3.1 Information You Provide Directly

When you interact with us through the Website or other communication channels, you may voluntarily provide us with personal information, including but not limited to:

• Your name and surname;
• Email address;
• Phone number;
• Company or organisation name;
• Job title or role;
• The content of any message, enquiry, brief, or proposal you submit to us;
• Any other information you choose to provide in correspondence with us.

We collect this information when you submit a contact form, send us an email, request information about our services, respond to a challenge or brief, subscribe to communications, or otherwise engage with us.

3.2 Information Collected Automatically

When you visit our Website, certain information is collected automatically through cookies, analytics tools, and similar technologies. This may include:

• Your IP address;
• Browser type, version, and language;
• Operating system and device type;
• Screen resolution and viewport size;
• Referring URL;
• Pages visited on our Website, including the order in which they were viewed;
• Date and time of your visit;
• Duration of your visit and time spent on individual pages;
• Click patterns and interaction data;
• Approximate geographic location (derived from IP address).

3.3 Information from Third Parties

We may receive information about you from third parties, including:

• Analytics providers (such as Google Analytics) that provide aggregated and anonymised usage data;
• Social media platforms, if you interact with our content or profiles on those platforms;
• Business partners or referral sources who introduce you to NPi with your knowledge.

4. How We Use Your Information

We process your personal information only where we have a lawful basis to do so. We use your information for the following purposes:

4.1 To Respond to Your Enquiries

When you contact us through the Website or by email, we use your name, email address, and message content to respond to your enquiry, provide requested information, and facilitate further communication.

Lawful basis: Legitimate interest in responding to prospective clients and business contacts; consent where applicable.

4.2 To Provide and Improve Our Services

We use information about how you interact with our Website to understand user behaviour, identify areas for improvement, and enhance the overall user experience.

Lawful basis: Legitimate interest in improving our Website and services.

4.3 To Send Communications

Where you have opted in or where we have a legitimate interest, we may send you information about NPi's services, projects, publications, events, or developments that may be relevant to you. You can unsubscribe at any time by contacting us at hello@nexusprime-international.com or using any unsubscribe mechanism provided.

Lawful basis: Consent; legitimate interest in communicating with existing and prospective clients.

4.4 To Evaluate Potential Engagements

If you submit a brief, challenge, proposal, or expression of interest, we use the information you provide to assess the opportunity, determine alignment with NPi's capabilities, and prepare a response.

Lawful basis: Legitimate interest in evaluating and pursuing business opportunities; pre-contractual steps at your request.

4.5 To Comply with Legal Obligations

We may process your personal information where necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

Lawful basis: Legal obligation.

4.6 To Protect Our Rights and Interests

We may use your information where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, and safety of NPi, our clients, or others.

Lawful basis: Legitimate interest in protecting NPi's legal rights and business interests.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit.

5.2 How We Use Cookies

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Website to function properly. They enable core features such as page navigation and access to secure areas. These cookies cannot be disabled.
• Analytics Cookies: These collect information about how visitors use our Website. All information is aggregated and anonymised. We use this data to improve performance and usability.
• Functional Cookies: These allow the Website to remember choices you make (such as your preferred language or region) and provide enhanced, personalised features.

5.3 Third-Party Analytics

We may use third-party analytics services, including Google Analytics, to help us understand how visitors use our Website. For more information about how Google collects and processes data, please visit https://policies.google.com/privacy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

5.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of certain parts of the Website.

6. Data Sharing and Disclosure

We do not sell, rent, lease, or trade your personal information to any third party. We may share your personal information in the following limited circumstances:

6.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating the Website, hosting our infrastructure, providing analytics, or delivering our services. These providers are contractually obligated to process your information only on our behalf and in accordance with our instructions.

6.2 Professional Advisors

We may disclose your information to our professional advisors, including lawyers, accountants, auditors, and insurers, where necessary for the provision of their professional services.

6.3 Legal Requirements

We may disclose your information where required to do so by applicable law, regulation, legal process, or enforceable governmental request, or where we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation;
• Protect and defend the rights, property, or safety of NPi;
• Prevent or investigate possible wrongdoing in connection with the Website;
• Protect the personal safety of users of the Website or the public.

6.4 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of all or a portion of NPi's assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

7. International Data Transfers

NPi is based in South Africa and operates internationally. Your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

Where we transfer personal information internationally, we take appropriate steps to ensure that your information receives an adequate level of protection, including:

• Transferring data only to countries that provide an adequate level of data protection as recognised by applicable authorities;
• Implementing appropriate contractual safeguards, such as standard contractual clauses;
• Ensuring that recipients are subject to appropriate data protection obligations.

By using this Website, you consent to the transfer of your information as described in this section.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

In determining the appropriate retention period, we consider:

• The nature and sensitivity of the personal information;
• The potential risk of harm from unauthorised use or disclosure;
• The purposes for which we process the information and whether we can achieve those purposes through other means;
• Applicable legal, regulatory, and contractual requirements.

Where we no longer require your personal information, we will securely delete or anonymise it.

Contact form submissions and general enquiries are typically retained for a period of twenty-four (24) months from the date of the last interaction, unless a longer period is required for legal or business purposes.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Secure hosting with encrypted data transmission (HTTPS/TLS);
• Access controls limiting access to personal information to authorised personnel only;
• Regular review and updating of security measures;
• Secure disposal of personal information that is no longer required.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you become aware of any security breach affecting your personal information, please contact us immediately at hello@nexusprime-international.com.

10. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal information:

10.1 Right of Access

You have the right to request confirmation of whether we process your personal information and, if so, to request access to that information, including the categories of data processed, the purposes of processing, and the recipients or categories of recipients.

10.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

10.3 Right to Erasure

You have the right to request that we delete your personal information in certain circumstances, including where the information is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where the information has been unlawfully processed.

10.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, including where you contest the accuracy of the information, where the processing is unlawful, or where we no longer need the information but you require it for legal claims.

10.5 Right to Data Portability

Where processing is based on consent or a contract and is carried out by automated means, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.

10.6 Right to Object

You have the right to object to the processing of your personal information where processing is based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

10.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

10.8 Exercising Your Rights

To exercise any of your rights, please contact us at hello@nexusprime-international.com. We will respond to your request within a reasonable timeframe, and in any event within the timeframes required by applicable law.

We may request verification of your identity before processing your request to ensure the security of your personal information.

11. South African Data Protection (POPIA)

To the extent that the Protection of Personal Information Act 4 of 2013 ("POPIA") applies to the processing of your personal information, the following provisions apply:

11.1 Responsible Party

The responsible party for the processing of your personal information is Nexus Prime International (Pty) Ltd.

11.2 Information Officer

The Information Officer for NPi can be contacted at hello@nexusprime-international.com.

11.3 Purpose of Processing

We process your personal information for the specific, explicitly defined, and legitimate purposes set out in Section 4 of this Privacy Policy.

11.4 Conditions for Lawful Processing

We process your personal information in accordance with the conditions for lawful processing set out in POPIA, including accountability, processing limitation, purpose specification, information quality, openness, security safeguards, and data subject participation.

11.5 Complaints

If you believe that we have processed your personal information in a manner that is not in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator:

The Information Regulator (South Africa)
Website: https://inforegulator.org.za
Email: enquiries@inforegulator.org.za

12. Children's Privacy

Our Website is not directed at children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete that information as soon as reasonably practicable.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at hello@nexusprime-international.com.

13. Third-Party Links

Our Website may contain links to third-party websites, services, or platforms. This Privacy Policy applies only to our Website and does not cover the privacy practices of any third-party websites. We are not responsible for the privacy policies or practices of any third-party websites, and we encourage you to review the privacy policies of any websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this Privacy Policy and, where appropriate, provide notice through the Website.

Your continued use of the Website after any changes to this Privacy Policy constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact us at:

Nexus Prime International
Email: hello@nexusprime-international.com
Website: nexusprime-international.com

© 2026 Nexus Prime International (Pty) Ltd. All rights reserved.